Episode 155: Unlocking Your Communication Confidence

Transcribe of Episode 155 – Unlocking Your Communication Confidence

Henriette Danel  

Today you’re going to learn number one, how to unlock your communication confidence. Number two, how to share your voice and visibility through communication. And lastly at number three, understanding cultural insights to build connections and enhance productivity. 

Do you sometimes feel maybe a bit anxious and stressed out when you try and communicate with others, maybe you’ve even had to talk to a potential client and felt like you’re just mumbling all your words, right? 

Then this conversation with Victoria Rennoldson is just for you, you’ll learn the three tips on how to unlock your communication confidence. Victoria is a communication coach who helps international professionals build their communication and cultural confidence. She also works with corporate companies to help with communication efficiency within the companies and this lady has a passion for language and communication. She is the founder of Perfect Cuppa English. 

Today, she’s got some really special tips to help you get more confident with your communication. 

Victoria, thank you so much for being here with me on the entrepreneurial success podcast. I know you and I already had great conversations before this recording. But let’s take this up a notch. I’m sure the audience is gonna be very intrigued when we talk about this. Before we get started, why don’t I hand it over to you and you can introduce yourself to everyone and tell us a little bit about what you do.

Victoria Rennoldson  

Fantastic. Thank you so much, Henriette, and lovely to join you here today as well. I’m Victoria Rennoldson. I’m a communication and culture coach. I work with international professionals all over the world, generally, who have English as a second language, and they’re looking to build up their communication and cultural confidence. This is for them to grow their business or to grow their career if they’re working in a business. 

Henriette Danel  

How did you get started? I mean, how did you get started in communication, what kind of brought that on for you to go, this is the direction that I just fell in love with, I’m gonna do this and create a business around it.

Victoria Rennoldson  

If I look back, the thread throughout my whole life was all about language and communication. So I had a great passion for languages when I was younger, I went to study languages at university. I started my first career in brand marketing, which of course is about communication, but with consumers. I always loved playing with words and enjoyed understanding how communication worked. But one of the things that I found very, very interesting, I worked 12 years in brand marketing, and I was primarily working in organisations that were international. I was based in London, the UK where I am today and I was working in international project teams. 

I got really fascinated when I was working in these teams about how we were communicating with each other internally. So what I noticed was that we will make this very big assumption that the world of business is in English. So I have a privilege in the sense that it is my first language. But also that the way we’re communicating with each other wasn’t always that clear, even if English was everybody’s first language, let alone for other people who had English as their second, third or fourth language. And you know, sometimes those projects run really, really smoothly. Sometimes there were issues and it led to misunderstandings, miscommunications, sometimes it was a cultural issue as well. I got really fascinated in this area. 

I found that there was something going on which I now call the communication gap, which was the gap between what we think we’re saying and what is actually being heard and interpreted. I can see you’re nodding there, but it’s crazy. I mean, it’s something where we all assume we’re speaking the same way and it just isn’t that way, how we’re saying it is very, very different and it can lead to a lot of frustration, confusion and clearly wasted time as we try and rework what needs to be done. So that’s kind of really you know, where it came from, for me this idea that, you know what there is this communication gap that goes on in business. And I was like, you know what, I don’t think this is just about large corporations, I think this also happens in lots of different contexts and situations. And so that idea of the communication gap for me is really kind of what led me to think about this and think about actually, I think there’s an opportunity to help people where communication meets culture, and help them think about how they’re communicating and coming across in the way that they want to. 

I requalified into this area, I decided I wanted to kind of build my skills in this area. That’s when I set up the business called Perfect Cuppa English and we just recently celebrated my seventh business birthday. So you know, working with clients, both individually in some coaching programmes, but actually also increasingly working with teams as well and helping corporate teams think about how they’re communicating as well. 

Henriette Danel  

Congratulations on seven years. I love the name! It makes so much sense in a nutshell. But it’s so funny, I was shaking my head vigorously as you can see that, because everything you said makes so much sense and I’ve seen this personally within myself. But I’ve also seen it when I work with my clients. Communication. That is the number one aspect that I’ve always seen time and time again, where people cannot communicate or articulate what it is, number one, that they do. Number two, what it is that they are offering, and then number three, in order to make a sale. I find that is such a huge thing, actually. It comes beautifully together that once you understand how to communicate perfectly, not just with a potential client, but even just with friends and colleagues and family. Oh my gosh, it really opens up so many doors, so many opportunities. And like you say, friction out the door?

Victoria Rennoldson  

Think about it from a business owner point of view, think about it from an entrepreneurs point of view, a simple question, like what do you do? It is somehow a really simple question, right? We all know what we do, right? But somehow, when we get asked this question, we get thrown, and whether it’s in a personal context, or in a professional context, or networking, somehow, we just don’t seem to know how to kind of express it clearly and simply. I think there are two things that happen in that situation, you know, either we somehow say it, but it isn’t really quite what it is we do. Or alternatively, we end up explaining it in huge amounts of detail for about five minutes. And obviously, that doesn’t work either. Whatever the context is. There’s definitely something about messaging, how we’re saying it, how we’re coming across, and often the people that I’m working with have that challenge of speaking up and sharing their message, because they also feel that. They worry about how they sound and they worry about how they’re coming across, and perhaps a lack of confidence, or lack of confidence in some situations to really speak up.

Henriette Danel  

No, no, there’s kind of a bridge beautifully into what I want, what you want to share with us, and what I want to share, because I’m getting so excited talking about it. You know, and and I think when it comes to communication, there’s like you said that one thing that is confidence we’re not born with it is born with confidence. It’s something that you will learn as you experiment and as you kind of just go on a journey. Okay, so let’s talk for from a business context. And I think this is really important for everybody listening to this. What would you say? What are the tips that you would say, would help people to unlock that confidence in order to just communicate better?

Victoria Rennoldson  

Well, I think you kind of hit the nail on the head with the idea of it being a journey. So I think people often look up to TED speakers, and they see confident speakers and they think, wow, that person must have always been like that. That must have been like just how they always were. It’s just not like that. So my first point I always say to people is it’s not like a switch. It’s not like you turn it on one day and hurray forever, you are confident. Even though I’m a Communication Coach, I have my days when I’m having off days and I’m not really communicating as confidently as I’d like to, or there are days when I’m just not quite feeling the energy and it’s not coming across in the way I want to, or maybe I’m stumbling a bit, in my words for some reason. I think that’s really important to understand and know that we all go through this, we go through an improvement journey and then we also have our ups and downs. It’s not like we hit the confidence and we go, tick, done with. Then the other point for me is about communication agility, and it’s not about perfection. I think what is quite interesting, because my clients generally have English as their second or third or fourth language, they generally have this idea of language being about the rules, I have to be able to speak perfectly and fluently. I have to know all the grammar, I have to pronounce everything absolutely correctly. That’s because of the way we learn languages. On our journey, we’re taught that it’s a very left brain activity, we kind of learn all the rules. But when it comes to communication it’s something different. Communication is about connection. It’s about connecting like we are now you know, human to human and having really good conversations. So actually, that isn’t about perfection at all. It’s about how we’re trying to communicate with each other and connect and how we’re saying what we’re saying. So what I try to get people away from is the idea of perfection and saying, look, it’s much better for you to have agility, which means that if you do lose your words or you can’t think about what to say next, you know it’s okay to smile, laugh at yourself, maybe check your notes if you’re doing some sort of talk or if it’s just more spontaneous, admit it and say, Hey, I forgot my point, let’s move on. I really like to help people think about that mindset. Because there’s one client who once said to me, “I just want to be able to say things my way and be 100% me”. I think that’s exactly what it’s about. It’s not about saying 100% perfectly, but it is about being 100% you.

Henriette Danel  

So much of what you’re saying resonates with me personally, because English is my second language. I originally got brought up speaking Afrikaans but then you learn English in school, and it is exactly like that. Your grammar has to be perfect, the way you pronounce things, tenses. So when I started my business, I completely freaked out thinking now I’ve got to show up and be visible, speak English and I do not say things correctly. My tenses are wrong. But you know what? I don’t care anymore.

Victoria Rennoldson  

That’s so important, right? Because people don’t connect with you because of your grammar. They connect with you.

Henriette Danel  

Yeah, it’s a journey. I had to discover that and I remember the first time I recorded myself a video. I was mortified when I watched the replay of this video. It’s like, oh, my gosh, this is so hard. Basically what I did is, I had a script that I was kind of reading off recording myself doing this video, and I thought, This is not me. This is so fake. I thought, Okay, let’s get rid of the script, let’s just go and talk about this and I just recorded myself. And you know what, as I was listening to it, I was like, yeah, there’s a flow. Oh, my gosh, this is great. This is me. This is how I talk. Oh, the tense is wrong. Oh, I can’t get the words right. Oh, my gosh, I messed up there. But you know what that experience for me really made me take that first step. Realise it is not about the grammar. It’s not about the tenses, it’s not about perfectionism. Today, I still get words wrong. I still mess up my tenses. And sometimes I just come up with things and I just make up things. I end up thinking, was something that people used to say, or did I just make it up? I don’t care. Because at the end of the day, it’s like you say it’s their communication, how you show up. It’s the message that you bring in through the house was a big learning curve for me, and I’m so glad you mentioned it. And I’m so sorry to use myself as an example here. For myself, for what I’ve experienced, that led me to do the podcast, to just go with it, go with the flow and see where it takes me.

Victoria Rennoldson  

I think that’s so brilliant because I meet so many business owners who sadly hold themselves back. They’re like ‘I’d love to do this, but I just can’t quite do it’. That makes me so sad because obviously there’s so much talent and so many valuable contributions these people have to make and they hold back because they feel like they can’t quite do it and whatever the context may be, whether it’s that you’ve always wanted to, for example, launch a podcast, or do more videos or go live or even for some people, even some meetings can be very challenging to actually speak up and be confident in front of a large group of people or do a talk or presentation. People often hold back because they hesitate to speak up. I’m very passionate about this, I really want people to have their share of voice and their share of opinion in the world, because that’s what they bring. They bring great knowledge, insight, expertise that the world needs to hear. I’m about that idea of developing not only mindset, but also these skills around communication agility, and really focusing in on their specific situations, so that people get that confidence for that talk, that podcast, that video, and they can use my skills and strategies to really help them make the start. Because like you say, once you start, you build up the experience of it, and you build up that kind of feeling for it. Going back to my own story, I wasn’t always that confident. In fact, I faced my own confidence challenge, back in my 20s, when I was suddenly in a job having to present very regularly, every month to a sales team of 100 people. That totally freaked me out, like I’ve absolutely hated presenting, which seems funny now, when I do a lot of talking for my role. But, you know, I really, really did not enjoy presenting, and I would do anything to avoid it. I got into this particular job role and I had to do it every single month. I remember gritting my teeth going to the first one and thinking I can’t do it like this anymore. I’ve got to find a way through. I think there are a couple of tips that I learned at that time, which I think might be applicable to share with everybody today. But, you know, a lot of it was about my mindset and believing that I could do it, and that I could visualise it. So visualise what that looks like. I could actually imagine being successful in that situation. But I think also I had this idea of acting so I just said to myself, ‘Okay, look, what if you were that really confident presenter? What would that look like and sound like? And actually, what if you did just for that short time?’ So that was how I got my way through that. The more I did it, the more I built up the experience. Suddenly, it became so much more of an automatic behaviour for me. So I think that’s something that everybody can realise, everybody can do this, everybody can achieve this.

Henriette Danel  

It’s not so much just about speaking in front of a crowd. Even if you’re just having a conversation with another person, it is having that confidence in order to communicate about who you are and what you’re doing, which is what you said. I think this is where you mentioned another thing which I want to talk about which you said share your voice, and you know that visibility. I think this is one of those things as well, where we’re so much these days, living in a world where we are scared about people’s opinions of us. From your point of view, what would you say to people who want to share their voice and who just really want to expand on their visibility?

Victoria Rennoldson  

So this is about making sure that you have the right mindset, developing the right mindset, but also you have to get a real view on where you are today. So if we don’t know where we’re aiming for, if we don’t know where we’re starting from, then it’s hard to know what kind of path we need to take. One of the things I found about communication is that people find it really hard to have a good view of themselves, of how they’re doing. So like you talked about when you first did video or podcasting, we get very self critical, we start noticing things we really don’t like about our voice or how we’re looking or we really noticed that spot on nose, or whatever it might be. It’s very easy to get caught up in our own heads with the stories. One of the first things I’d say is it’s really important to get objective feedback. Now, if you’re a business owner, think about who you could ask or ask yourself, you know, is there somebody you know, and trust, which is important as well, to give you that feedback? Ask them some really specific questions about your type of communication. What do I do well, and what can I improve? How does it come across, was the message clear? For example, how did my voice sound? You can really ask some specific questions and get that feedback. And look, I mean, if you don’t have anybody to ask, come and ask me, I’m always really happy to help people, give them feedback about their communication style. But once you’ve got that starting point, then you can build up to ‘okay, this is my ideal, this is where I want to get to, here’s the path that I need to go on’. And clearly, you can build up by learning about different communication skills and strategies. For example, I share these via my videos that I have and produce each week. But also, if you’re somebody who feels like you need a real structure and support then for example, I do communication confidence programmes that can lead you through a real structure of three months towards actually developing the skills you need to perform in the way that you want to.

Henriette Danel  

What you’re saying is so important because even though you give them the structure, the most important thing is that they can take that structure and they can make it their own. They can make it align with their own authentic self. I find this is where a lot of people make the mistake, where they get a structure or they get a layout and in order to communicate them with people, whether it’s applied, or whether it’s people just through networking or connections. This is where you lose the essence of communication. But if you have a structure, great, but make it your own.

Victoria Rennoldson  

I completely agree with you, you have to personalise it to your own situation. You have to reflect on it if you’re trying out whatever the structure or framework that you’re using to help you develop communication skills, you have to want to personalise it clearly. Because if it just sits as a framework or a structure, it’s not doing anything, so you actually have to try it out. Then one of my big things is actually making sure people reflect afterwards. Okay, so what worked here? What would I absolutely take forward and try again? And what would I do differently, what really didn’t work for me and just made me sound fake. I was working with a client recently and she talked about the fact that she was starting to use a teleprompter, various apps out there. It’s a fantastic idea in theory. But she said it totally threw her because she felt like she was trying to read and it didn’t feel like she was kind of connecting and looking at the camera enough. So in the end, she just ditched the idea because it wasn’t working for her. For somebody else, that might be the perfect way for them to enhance their communication ability, for them to feel confident and relax. For her, it was a distraction. You’ve got to try out these techniques and strategies and then work out, is this right for me? If not move on and try something differently.

Henriette Danel  

I think this is what is so wonderful with the world we live in today. There are so many ways for you to try things out. Yes, at the end of the day, there’s gonna come a point where you’re gonna go, Okay, I’ve got to choose now. Everything is working for me, what is aligned with me? What can I work with? I think this is where, particularly when I work with my clients, I talk about the relationship strategy. It’s very much about me giving them that structure as well and then saying, this is how you can communicate, but let’s make it your own. So that when you sit in front of that potential client, what is that conversation going to look like? How are you going to facilitate that great conversation? Whereby they feel oh, my gosh, she gets me. I think this is what is so important, because what you do is you share your voice, but you do it in such a way whereby you instil confidence in the other person to have that conversation with you. If you do that once, it instils confidence in you to keep going, that basically helps you go, Oh, my gosh, this is great. I just had the most amazing conversation with a client or with a potential client and hopefully then signs up as a client. But when you do that once, you go ‘this is working. This is great. I’m gonna do it again. And again and again’. It’s like I said, maybe you need to go through a couple of elements to find out what works for you and what doesn’t. But once you’ve found that thing that is aligned with you, communication is just the most beautiful thing that just helps you to grow individually, but also as a business owner.

Victoria Rennoldson  

For me, it’s about flow and energy. One of the points that I talk quite a lot about with my clients is how do we communicate via this tangled world we live in? When you can’t see my whole body? How do we really connect with people via the screen when we’re all a bit bored of screens, but it’s how we still have to keep doing business? Right? I am a great believer in standing, I’m standing right now. I always try to do my client meetings standing up, certainly anything like this, be it talks or podcasts interviews. I think for me it gives you a totally different energy. It’s not just what we’re saying, it’s how we’re saying it, how we’re coming across. When it comes to virtual space and communication, energy is so important. That’s how we connect with people we’ve probably never met and really build that great relationship that we want to have.

Henriette Danel  

Isn’t it funny these days? I’ve experienced when I get a phone call, I almost feel like I want to see the person. That when just I hear them, I want to see the person that I’m having a conversation with, because we’ve been so stimulated. Now, these days with what we do online, the energy is so much different from being online to being in person to just having a phone call. But I think with technology these days, sharing that energy just through something like zoom is so powerful, but you still have got to show up with the right energy as if you were meeting that person in real life.

Victoria Rennoldson  

I think that’s the bit sometimes people forget, they sit down, very comfortable, slightly slouching, maybe even getting distracted by other things they’re doing with their laptop. We have to imagine we are meeting somebody face to face and we give them that amount of attention. That amount of real focus. People feel when we are focused on them and we’re listening to them. One of the things I’m passionate about is listening to people well because we seem to have lost that ability to really listen and work out what’s going on. But it’s so important because it is easy for all of us to get distracted and feel like we’re multitasking in the background. Hope that somehow people won’t notice. They notice, they notice you just don’t have the same connection. If you aren’t putting your energy there.

Henriette Danel  

I always say to people, from a young age we get taught how to talk, we never get taught how to listen. I think that is where an element of miscommunication happens so much. It’s because we don’t really talk about listening and helping people to listen, which is part of communication at the end of the day as well. It’s not just about blah, blah, blah. Another thing that I wanted to ask you about is cultural differences. In culture, it is one of those huge things that can either make or break a conversation. From your point of view, what are the cultural insights that we need to look at in order to have good communication, regardless of us all being in the UK or being all over the world? 

Victoria Rennoldson  

So I think first of all, it’s good to explain that we live in a very globalised world where we do often use English as the language of business, we often believe that we’re communicating right instantly and understand each other very quickly. And in some cases, this does run smoothly. But the reality is that national culture has quite a big influence and other cultural influences have a really big impact on how we communicate and how we’re interacting with each other. So maybe you’ve had a situation as I have, where you’ve received an email, and you open it up, and you look at this email, you think, Hmm, that sounds a bit abrupt or maybe even that sounds a bit rude. The reason why you may be thinking this, that this unexpected email has this tone of voice to it because of course, emails don’t have tone of voice normally, is because we’re looking at things through our cultural glasses, like literally glasses. We’re not aware of the glasses we wear because we’re so used to it that we don’t really think about it anymore. But these glasses are tinted in different ways. So the glasses I wear will give me information about what I think it means to be professional. What is a polite email and if I have to say no or disagree with you, how would I do that? Clearly the way I do that would be really different from say somebody in Saudi Arabia, or somebody in maybe South Africa or Australia. So we have to be really aware of this, that even if we think we’re all speaking literally the same language, we may not be. We have to understand that when we have a reaction to communication, such as something is unexpected, or we think it’s a little bit rude, that probably isn’t the intention, there’s just some cultural factors at play we need to be aware of. The first point for me is that we need to be aware of this, we need to bear that in mind, and make sure that we perhaps explore a little bit what could be driving this type of communication.

Henriette Danel  

It’s so powerful because just through the podcast alone, I’ve interviewed so many women, business owners, from all over the world, different cultures, oh, my gosh, I don’t even know where to start. Every single one of them that I meet, you can just see the cultural difference in a good way. So for me this is very much about showing up with my own unique way, my own culture, but then being very open minded and accepting them for who they are, and allowing them and giving them the platform in order to show up for who they are with their culture, and just the way they communicate. I find that to be so powerful, but it’s something that I only picked up on a few years after I started the podcast. I felt almost very fortunate, being in a position where I can communicate with these amazing women, but also get to experience their culture through the conversations that we had.

Victoria Ronaldson  

I think that’s really important to say, there’ll be cultural similarities, there’ll be cultural differences. Differences are not necessarily problems, let’s be really clear. The differences are really rich, and really interesting. I think we have to understand there are so many different approaches, and as business owners, we need to be aware of that when we’re communicating. If we’re starting to work, perhaps with different countries and work interacting with different people, we just need to be aware of own communication style, and perhaps think about, in what situations may I need to adapt what I’m doing to get a better result. Tthat’s the whole point of cultural intelligence. Really raising your awareness around this point is that it’s really about, how can you communicate better? How can you connect better to get a much better result. So that’s really kind of what it’s about for me.

Henriette Danel  

It’s about perspective, everybody has a different perspective. You know, whether it’s cultural or not, it doesn’t matter. But everybody’s got a different perspective. I think if you’re open to listen to other people’s opinions, to listen to other people’s perspective on a certain topic you could learn so much. But I think also, this is where communication is key, because you’ve got to be open minded, you’ve got to be willing, and committed to have a conversation with somebody, and to communicate, whatever  nationality, whatever culture they come from, or whatever language they even speak, you’ve got to accept it and just, you know, be in the moment with them.

Victoria Ronaldson  

Absolutely. I think from that point of view, it comes back to listening. You know, we often equate communication with actually broadcasting. When people say communication, they believe it’s about ‘how do I become a better presenter? Or how do I become a better talker or become a TED speaker’. But communication is two things. It’s about listening as well. So we need to listen without making judgments. We need to listen without jumping to conclusions. We need to listen to really understand and make sure we fully understand what this person is trying to say to us before we then react. I think that is so important in our world, which is so fast, we sometimes forget this. This is an important part of communication as well.

Henriette Danel  

The other thing that you’ve got to remember is that when you start having a conversation, it is all about how you articulate with clarity and structure, what it is that you do and how you can serve them. I find this comes beautifully back to what we spoke about in the beginning. Signing up clients, selling is very hard. But it all comes down to communication. The brain only works with clarity and with structure. If you can articulate that to somebody, they will then be able to understand what it is that you’re doing, the structure that you provide and they’ll be able to make a decision whether to work with you or not. But it starts with listening.

Victoria Ronaldson  

What you’re saying there is so, so important and so critical about this idea of clarity. We can communicate at length, I think it was Winston Churchill who said something like, I don’t have time to write you a short letter so I’m going to write you a really long one, because being concise and clear takes planning and thinking. So, I always say to my clients, what’s the one thing you want to say? Even in a one hour meeting, or in a half an hour? What is the one thing you want to land? If they only remember that one thing? What would it be? And if you really force people, it’s a difficult exercise. But if you really force people to think about this, then they get the clarity and go, right, that’s where it has to start. And that’s where it has to close. And I know what it is now the key message I need to say,

Henriette Danel  

It gives you that confidence, because the more clarity you have, with the message you want to get across, the more confidence it instils in you, the more you grow confidently, in order to get out then communicate with people. But I think what it comes back to is understanding communication starts with listening with clarity, and then communicating with confidence.

Victoria Ronaldson  

Yes, absolutely. That’s very nicely summarised. Thank you.

Henriette Danel  

I have been listening to you today. I think this is such a great topic in particular to talk about, because I find a lot of people, talking about business again, go out there and say, I’m going to start a business, I’m going to do this thing. And when I love it, I’m going to run, that it’s going to be my baby, it’s going to help me financially. But the one big gap that nobody really concentrates on is communication. They think about marketing, which is one thing. But they don’t think about communication. I find that you are so right in saying that there is a gap in the communication element. Once you fill that gap, everything else just starts falling in place for you as a business owner.

Victoria Ronaldson  

I think it just means that everything is stacked up in your favour. There’s a lot of confidence you can get from making sure that your messaging is clear. There’s a lot of confidence behind if you’re in the right mindset, and you really believe in what you’re saying as well. Then it’s really just about how you’re delivering it and coming back to energy, body language, how you’re kind of really connecting with people, humans are human. It’s such a funny thing, because in some ways, communication should be so easy. We’d be making noises from even tiny babies that make noises to try and communicate something or cry to communicate something and yet we sort of somehow lose through all the noise the idea of how to just communicate simply and well.

Henriette Danel  

You said it so beautifully. Now to sum up everything or to conclude with everything, you have got an amazing free video available for everybody here listening and watching you today. What is this video all about? And what can they get from

Victoria Ronaldson  

So actually, it’s a whole series of videos, which is very exciting. I’ve been creating what’s called the Wednesday words videos, these are released, not surprisingly, every Wednesday, and they have all my communication skills and strategies in short, sharp learning episodes. So the idea of it is there are 10 minutes where you can deep dive into a particular topic and really learn about that aspect of communication and then activate and take some learning from that which you can apply to your own life into your own business. So that is something I’ve been running for a little while and if you’re interested in sort of receiving these and making sure that you also get that learning then there’s a link I think you’re kind of going to share which is something people can kind of sign up to to receive the Wednesday words videos.

Henriette Danel  

Amazing and just like Victoria said, the link will be down in my show notes. So by all means, if you have absolutely enjoyed today’s podcast, or today’s video, I would highly suggest that you go and sign up to it because like we said, communication is not something that you’re born with. Yes, you get born by making sounds, you learn how to talk or you get taught how to talk, but not to listen but it is a skill that you can learn. And the more you learn the skill, the more it instils confidence in you in order to go out there and communicate it effectively, not just with your team, but also with clients, with your family, with friends, it makes such a huge difference. So by all means, get in touch with Victoria, sign up for Wednesday words, you’re gonna love it. Connect with Victoria, if you have more questions. Her details will be also in the show notes, you can connect with her through Instagram, LinkedIn. If you want to watch more videos of what she’s got to offer, her YouTube channel link will also be there so you can get in touch with her. So just going to have some fun, learn how to communicate, it’s going to open up a huge door of possibilities and opportunities that you never expected would be out there. But you’re going to take the action at the end of the day, nobody can teach you how to do it if you’re not willing to learn. So just go and have some fun. But Victoria, I just wanted to thank you and say, It’s been such an honour to have you here. I can talk about communication forever. It feels like we’re in sync when we have this talk. Just thank you so much for taking the time and being here. I really appreciate it.

Victoria Ronaldson  

Well thank you to you as well. And it’s really been great to join you. So thank you so much.